Frequently Asked Questions
Senior Portrait Questions
Q. When will my senior portrait be available to view and order?
A. You will receive an email within two weeks after the last appointment day at your school letting you know your portraits are available to view and place your order.
Q. How long does it take to receive my order?
A. The processing time for senior portraits is between 6-8 weeks from the order date.
Senior Appointment Questions
Q. I forgot when my appointment is, can you tell me when it is?
A. Please check your email for your appointment confirmation. If you can not find it, please send an email to [email protected] with your name and school so we can look it up for you.
Q. I made my appointment and it was made under the wrong name, can I change it?
A. As long as the appointment slot is for you and you show up at your specified time, there is no issue under which name it was made for.
Q. Why aren't there any appointments left to take my senior portrait?
A. This happens because a lot of people don't schedule their appointments for the first few days and those slots don't get filled. Also, people often miss their appointments and pick another time slot, which limits our appointments available since they are taking up 2 slots.
Q. What happens if there are no appointments available?
A. If there are no appointments available, you are able to come to our studio to take your senior portrait or reach out to [email protected] to see when/if we will be coming back to your school.
Yearbook Selection Questions
Q. How do I make my yearbook selection?
A. Go to www.normandystudio.com > ORDER PORTRAITS > Senior Portraits > Enter your code in the upper left hand corner > Your portrait session will be there for you to view > Click on the image you want for the yearbook.
Q. If I want a retake, do I need to make my yearbook selection?
A. No, if you are getting a retake you do not need to choose a yearbook selection at this time.
Q. Can I get a retake for my senior portrait?
A. Yes, you will be notified of the dates that we will be back at your school by email. If we will not be going back to your school for retakes, you will be notified of the dates that we will have open for you to come to our studio located in South Plainfield, NJ.
Q. How much does a retake cost for my senior portrait?
Q. If I get a retake, will I lose the proofs from my first session?
A. No, you will not lose the images from your first session. You will be able to view and choose from both sessions.
If you are in need of a retake or a first portrait session, you are able to book a studio session or wait until we come back to your school. Your school will send out an email with the dates when they become available. Please see the list of schools below that we will be returning to. If your school is not on this list, you will have to book a studio session by going to PORTRAIT APPOINTMENTS and clicking on Studio Session Class of 2024 ONLY.
Arthur L. Johnson High School
Bernards High School
Bridgewater-Raritan High School
Christian Brother Academy
Cranford High School
Colts Neck High School
Delaware Valley Regional High School
Freehold High School
Freehold Township High School
Jackson Memorial High School
Jackson Liberty High School
Manalapan High School
Monroe Township High School
Ramapo High School
Raritan High School
Ridge High School
Seton Hall Preparatory School
Somerville High School
Tottenville High School
Voorhees High School
Westfield High School
West Morris Central High School
West Morris Mendham High School
Watchung Hills Regional High School
Digital Download Questions
Q. When do I get access to my digital photos that I ordered?
A. Your digital images will become available once you receive your portrait by mail. The processing time for senior portraits is between 6-8 weeks from the order date.
Q. How do I get access to my digital photos that I ordered?
To download your photos, please visit, www.normandystudio.com; at the top of our home page, click on "DIGITAL DOWNLOADS". Enter your access code with an R in front and click on "Submit." Your retouched images will appear on the next screen. Click on "Download" under each image and also click on "Download Copyright Notice".
Q. Why don't I get my digital download as soon as I purchase it?
A. Your digital download includes only your retouched photos. Because of this, you can not receive it until your order is delivered to you. We do not send out un-retouched images. If you plan to use these images for invitations, to post on your school website for a college announcement, etc. please order at least 6-8 weeks before you need them as that is our processing time.
Q. Do I get all of my images from my portrait session if I purchase the digital download?
A. No, the digital download will only include the images that you have ordered prints of and your yearbook selection.
Q. Why do I not get all of my images from my portrait session if I purchase a digital download?
A. We only retouch the images that are ordered. We do not send out any un-retouched images.
Q. Why should I get a digital download?
A. Having a digital download of your senior portrait is great to use as your LinkedIn profile picture, put on your graduation invitations, post on social media and more! The images are yours to do whatever you want with!
Q. Can I get a digital download of my photos after I place an order?
A. Yes, if you would like to order digital downloads and have met the required total sale of $140, you will be able to purchase your digital download for $39. To do this, go to our website www.normandystudio.com > ORDER PORTRAITS > Enter your access code with an R in front > Enter gallery > A La Carte Prints > Click on Digital Download.